Frequently asked questions
Answers to what we are asked most. If yours is not here, write to us from the contact page.
Delivery
When do I receive what I bought?
As soon as we have verified your payment with the gateway ourselves — usually within a minute of paying. It appears under "My orders". We do not deliver on the strength of a "payment successful" page alone, because that page can be reached without a payment having settled.
I paid and nothing arrived. What now?
Wait a few minutes and reload "My orders": a payment we could not verify on your return is re-checked automatically by a background sweep. If it is still not delivered after that, send us the order number from the contact page.
Payment
Why is the price in dollars?
Because that is what we buy in, so it is the only price that does not drift. The rial amount you actually pay is computed from the exchange rate at the moment you order and is then fixed on that order.
Do you store my card details?
No. Payment happens on the gateway's own site; your card details never reach us. We only ask the gateway whether a payment settled.
Account
Why does it ask for my password again to show a licence key?
Because a stolen browser session should not be enough to read your keys. Revealing a secret asks for your password again, and every reveal is recorded.
Coupons
My discount code is not working.
Codes are not case-sensitive and spaces are ignored, so that is not the cause. A code can also expire, reach its usage limit, require a minimum order, or apply only to certain products. The cart says which of those it is when you enter the code.